FAQ

1. What type of products do you sell?

We offer high-quality bags and holiday products, including Christmas décor, decorative lights, toys & gift items. Each product is carefully chosen to ensure durability, style, and customer satisfaction.

2. Can I personalize my products?

Yes! Some of our bags and select gift items can be personalized with names, initials, or custom text to make them unique and meaningful.

3. How long does it take to receive my order?

Orders are usually processed within a few business days. Personalized items may require additional production time before shipment. You’ll receive tracking info once your order ship

4. What shipping options are available?

We provide fast and secure delivery with multiple shipping options at checkout. Shipping times vary by destination and selected method.

5. Do you offer tracking for orders?

Yes — once your order ships, you will receive a tracking number via email so you can follow its progress until deliver

6. Can I cancel or change my order?

Order changes or cancellations are possible within a limited time after purchase. Contact us as soon as possible — once production or shipping has begun, changes may not be possible.

7. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

8. Is your website secure?

Yes. We use industry-standard encryption to protect your payment and personal information during checkout.

9. Do you offer customer support?

Absolutely! You can reach our customer support by email for help with orders, shipping, returns, and product questions. We aim to respond within 24 hours.